Can you share your monthly uptime statistics for the past 12 months Do you support automatic supplier failover if a primary inventory source becomes unavailable?What are the uptime SLAs?What events are excluded from your uptime SLA (planned maintenance, partner outages, airline API downtime, etc.)?What is the maximum proven concurrent search requests (QPS) and booking throughput (TPS) your platform has supported in production?What is your average SLA for support tickets involving flight changes or cancellations?What is your SLA for flight disruption handling in peak seasons during Ramadan, Hajj, Eid, and summer travel spikes?What % of bookings fail or require manual intervention?

What % of bookings fail or require manual intervention?

Last updated: 2026-02-12

Under 1% of bookings may require manual intervention during high-demand periods, such as holidays, the summer travel season, major events, and same-day bookings.

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